Contact Us

We're here to help — whether you have a question about an order, a product, or anything pet-related.

Get in Touch

Email: support@petzen.com
Response time: Within 24 hours, Monday to Friday

Shipping Questions

Shipping to the USA takes 7–12 business days. Shipping to the UK takes 8–14 business days. For order tracking, check the shipping confirmation email sent after your order ships.

Returns & Refunds

We offer a 30-day money-back guarantee on all products. If something isn't right, email us and we'll sort it out quickly.

Before You Contact Us

Many questions are already answered on our FAQ page — shipping times, returns, sizing, and materials are all covered there.

For everything else, simply email support@petzen.com and a real member of the Pet Zen team will get back to you within 24 hours.