Shipping Policy

Thank you for shopping with PetZen. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–20 business days

• United Kingdom: 7–15 business days

• Australia: 7–20 business days

• Europe: 7–20 business days

Delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or high seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout. Free shipping promotions may be offered on selected products or orders.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take a few days to update after shipment.

Delayed or Lost Shipments

While we work with trusted shipping partners, delays can occasionally occur. If your package has not arrived within 30 days of shipment, please contact our support team and we will investigate the issue.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. PetZen is not responsible for orders shipped to incorrectly entered addresses.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page and we will be happy to assist you.